mirage media



Terms & Conditions
The general rules and guidelines below are intended to help define how we work with our clients and the obligations of each party;

Providing Standard Media
These Standard Terms assume that all text is provided by the Client in digital format eg as text files via floppy disc, CD or email. All photographs and other graphics should be provided in high quality print suitable for scanning or in digital formata as .gif, .jpeg, .bmp, .tif, .psd, .eps, .ai or editable fla format. Other forms of media may be subject to necessary conversion work and will be invoiced accordingly.

Permission and Copyright
The Client must obtain all the necessary permissions and authorities with respect to the use of all copy, graphic images, registered company logos, names and trademarks or any other supplied material. Every contract for page design and placement shall be regarded as a guarantee by the Client to Mirage Web Designs that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

Code Licensing
This Agreement recognises that code elements used in creation of web pages or media for the client may be based upon techniques and pre-developed code that is property of Mirage Web Designs or one of its contractors. This code is licensed to the Client for a one-time fee and is limited to the installation and use by the Client only on the one web site or web sites defined in the contract. All such code is owned by Mirage Web Designs and may not be distributed, modified or re-licensed without the prior written consent of Mirage Web Designs.

Access to Web Space
In order to install the web design we require read/write access to the Client’s web space. The web space should ideally be accessible via FTP.

Right To Remove
The Client agrees to give us the right to remove any installed web designs if the client is found in breach of the terms of this agreement. This right to remove may be invoked by, for example, violation of the code licensing agreement or failure to pay any fees duly assessed and invoiced.

Payment Terms
All designing/hosting/maintenance fees are/shall be payable 28 days after date of invoice (unless otherwise agreed).

Subsequent site Alterations
We cannot accept responsibility for any alterations to installed and functioining web source code by a third party. Such alterations include, but are not limited to additions, modifications, or deletions.

Cancellation of orders may be initially made by telephone, but must be confirmed in writing by e-mail or letter. The Client will be invoiced for authoring work completed to the date of first notice of cancellation for payment in full within 28 days. The full invoiced amount of the order must be paid if the cancellation is not received in writing within 10 working days.

The Client acknowledges and agrees that we cannot guarantee the absence of service interruptions caused by Acts of God or other circumstances beyond its control including, but not limited to, telecommunications problems.

Acceptance of Terms and Conditions
The placement of an order or contract with Mirage Web Design will be regarded as an acceptance of all the above terms and conditions. Orders may be placed, in the first instance, by telephone or e-mail and must be confirmed in writing by e-mail or by letter.

Privacy Notice

This Privacy Notice is intended to describe to you how and what personal data we collect, and how and why we use that data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

Mirage Enterprises (ME) is the ‘Data Controller’ of the personal data that you provide to us.

ME maintains data protection controls in line with the General Data Protection Regulation (GDPR) and is on the Information Commissioner’s Office’s (ICO) Register of Data Controllers under number ZA435299

If at any time you have questions about our practices or any of your rights described below, you may reach us using Our Contact Details below.
Our Contact Details

Our contact details are:
Gwen Barlow
Mirage Enterprises
39, Caesar Avenue,
01241 852709
What we need and why 
ME will only collect personal data about you which we need in order to provide our services to you.  We will routinely collect your name, address, telephone number and email address.
What we do with your personal information
We use your personal information so that we can interact with you to provide web design and hosting services.
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that:
(1) for which we have been given permission,
(2) as necessary to deliver the services you purchase or interact with, or
(3) as we might be required or permitted for legal compliance or other lawful purposes.
No third parties have access to your personal data unless permitted by law.
How we collect your information
Your personal information may be collected on either a paper or online form, by telephone, email or by a member of our staff.
How you can access, update or delete your data.
You can access, update or delete your data by contacting us via one of the methods described in the Our Contact Details section above. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
How we secure, store and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. We retain personal data only for as long as necessary to provide the services that you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • mandated by law, contract or similar obligations applicable to our business operations;
  • needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us via one of the methods described in the Our Contact Details section above.
Changes to our Privacy Notice
ME reserves the right to revise this Privacy Notice or any part of it from time to time.
If we decide to make changes our Privacy Notice, we will post those changes to our website http://miragemedia.co.uk  or if appropriate, inform you by email so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.